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DJI Offers 24/7 Tech Support for Inspire 1 Customers

January 20, 2015 By Eric Reagan Leave a Comment

DJI Inspire 1

On January 5, 2015, DJI launched 24/7 tech support for Inspire 1 customers via email or live chat. Telephone support remains a business hours option only.

For live chat and email inquiries, DJI says it will respond to tech support requests within one hour. The support page states that DJI is evaluating the service extension to other product lines, such as the popular Phantom series of quadcopters.

More details and contact info here on the DJI Inspire 1 support page.

Filed Under: Drones Tagged With: DJI, Inspire 1, Phantom, support, tech support

 

Think Tank Photo Introduces Airport Helipak for Drones

December 18, 2014 By Eric Reagan Leave a Comment

Think Tank Photo Airport Helipak

Think Tank Photo has released the Airport Helipak, which is designed to carry a DJI Phantom or similar-sized quadcopter, along with the radio transmitter, GoPro cameras and other quadcopter accessories. Additionally, the bag has a dedicated compartment for a 15″ laptop. [Read more…]

Filed Under: camera bags, Drones Tagged With: camera bag, drone, Phantom, quadcopter, think tank photo

DJI F550 Drone Return-to-Home Function Causes Collision with Rock Wall

October 19, 2014 By Eric Reagan 2 Comments

[youtube https://www.youtube.com/watch?v=F74VKHUwn8s&w=700]

The return-to-home function on RC drones like the DJI Phantom and F550 is a pretty cool feature, which we saw saved the day for Eric Cheng when he took his Phantom over an active volcano. Of course, if there is a rock wall between you and your drone, it could present some problems. [Read more…]

Filed Under: Drones Tagged With: DJI, drone, F550, Phantom

Think Tank Photo Releases Airport Accelerator Phantom 2 Quadcopter Divider Kit

October 9, 2014 By Eric Reagan Leave a Comment

Think Tank Photo Airport Accelerator Phantom 2 Quadcopter Divider Kit

Think Tank Photo’s new Airport Accelerator Phantom 2 Quadcopter Divider Kit converts their Airport Accelerator backpack into a customize quadcopter transport case.  [Read more…]

Filed Under: camera bags, Drones Tagged With: camera bag, DJI Phantom, drone, Phantom, quadcopter, think tank photo

Use a GPS Tracker for DJI Phantom as Another Flyaway Defense

October 5, 2014 By Eric Reagan 4 Comments

Phantom Vision 2 Plus

The DJI Phantom quadcopter is a pretty awesome tool for photographers and filmmakers; however, one negative component of the Phantom is the frequent complaints from those who have lost their Phantom as a result of a flyaway.

While the cause of Phantom flyaways is a constant source of debate, there are certainly things that can be done to minimize the risk. Still, that may not be enough.

According to several reports from Phantom users, every setting can be made by the book and the Phantom can still be affected by an uncontrollable flyaway.

We’ve previously looked at ways to minimize the risk of flyaways; however, there is one more measure you can take that improves the likelihood of recovery in the event of a flyaway . . . . [Read more…]

Filed Under: Drones Tagged With: DJI, flyaway, gps, GPS tracker, Phantom

Forget the $500 Gimbal; Make a DIY Anti-Vibration Drone Camera Mount for $10

July 28, 2014 By Eric Reagan 1 Comment

The problem with mounting a GoPro to a DJI Phantom or other drone is that the vibration of the propellers creates a terrible jello effect in the footage. This is the main reason that gimbals have become such a popular accessory for drones. But gimbals are expensive.

Two grad students from USC were searching for a cheaper way to reduce the jello effect in their footage from their Phantom-mounted GoPro. After months of failure in testing several aftermarket products, they finally built their own mount with household items for less than $10.

They discovered that they had to dampen the attachment between the GoPro and the Phantom, which is something that none of the attachments on the market allowed. In the end, they used a pair of sponges and some semi-rigid wires to connect a mount that was constructed from a plastic lid.

The results are impressive and resemble the look of an expensive gimbal when viewing the output footage. You can see a full walkthrough, along with sample footage, in the video above.

Filed Under: Action Cam Tagged With: action cam, diy, DJI, drone, GoPro, how to, Learn, Phantom

How to Prevent Flyaways with DJI Phantom Quadcopters

July 15, 2014 By Eric Reagan 16 Comments

DJI Phantom

A couple of the more popular posts in recent months here on Photography Bay deal with reports and concerns about DJI Phantom users and their experience with flyaways. By “flyaway”, we are talking about when the user loses control of the DJI Phantom quadcopter and it is most often lost or heavily damaged as it heads off into an unanticipated direction. [Read more…]

Filed Under: Learn Tagged With: DJI, drone, fly away, flyaway, Phantom, quadcopter

Federal Judge Rules Commercial Use of Drones is Legal . . . For Now

March 9, 2014 By Eric Reagan 1 Comment

DJI Phantom

A ruling last week by a National Transportation Safety Board judge declared that the FAA’s ban on commercial use of aerial drones carries no weight under federal law.  [Read more…]

Filed Under: Legal Tagged With: ban, DJI, drone, law, Legal, model aircraft, Phantom, ruling, UAS, UAV

DJI Responds to Phantom Flyaway Concerns and Safeguards in Phantom 2

January 14, 2014 By Eric Reagan 115 Comments

DJI Phantom

In July 2013, I posted an article detailing the numerous flyaway reports for the Phantom quadcopter that many users had experienced. It proved to be a very popular topic and users are still reporting issues and addressing possible solutions in this forum thread.

When I asked DJI about the issue via email last year, I received what seemed to be a basic troubleshooting response. Later in 2013, DJI released the Phantom 2 Vision and Phantom 2 quadcopter with additional features; however, the documentation for the Phantom 2 did not allude to any flyaway concerns relating to the original Phantom.

I attended DJI’s press conference at CES 2014, which highlighted the Phantom 2. After the press conference, DJI opened the floor for questions, at which time I presented the question from Photography Bay forum member and reader concerns regarding the original Phantom flyaways and whether the Phantom 2 takes into account any of these concerns with new safeguard to prevent flyaways. [Read more…]

Filed Under: Video Production Tagged With: DJI, flyaway, Phantom, Phantom 2, quadcopter

DJI Phantom 2 Vision Adds DNG RAW Support

December 5, 2013 By Eric Reagan Leave a Comment

DJI Phantom 2 Vision

DJI’s new Phantom 2 Vision quadcopter is getting Adobe DNG RAW file support for its built-in 14MP camera. The update should be available later in December. [Read more…]

Filed Under: Gear Tagged With: DJI, drone, Phantom, Phantom 2 Vision, quadcopter

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