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Lightroom CC Crashing at Launch? Here’s How to Fix It

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Lightroom CC 2015

Unfortunately, this is a rather common occurrence after major software updates with Adobe’s Creative Cloud system. Today, tons of users are experiencing crashes when trying to open Lightroom CC for the first time. I was one of them.

While it is frustrating, the solution is rather simple.

In most cases, you just need to log out of Adobe Creative Cloud and then log back in.

Creative Cloud Preferences

  1. Mac users can do so by going to Applications > Adobe Creative Cloud (folder) > Adobe Creative Cloud
    Windows users can go to the Start Menu, click Search, and type Adobe Creative Cloud
    If you have the CC app in your task bar on OS X, you can also access it from there.
  2. Once you have the application open, click the Gear icon in the upper-right corner.
  3. Select Preferences.
  4. Then under the General tab, click Sign Out.
  5. Then just sign back in with your username and password.

Creative Cloud Sign Out

Hopefully, that fixes the problem for you. It instantly solved the problem for me and several other users who have been dealing with this today. If not, you may need to reach out to Adobe in order to troubleshoot the issue further.

 

Comments

  1. This solution worked perfectly, never had this problem before. I Installed Lightroom CC on my macBook Pro with no problems but it crashed everytime I tried on the Mac Pro,

    Thanks for the solution.

      • I’m using a Mac. I went the route via Applications that you describe but clicking on the Adobe Creative Cloud icon results in no response. Any suggestions plse?

        • Are you double-clicking? Maybe right-click and choose “Open” …?

          Otherwise, try using Spotlight to search for “Creative Cloud” and open it from there.

          If you have Creative Cloud installed, any of these options should work to get the app opened up.

        • Hi,
          i am using windows 7. And it didn’t work.
          I have the same problem. LR starts but when i try to click on a it, it displays no response. :(
          FRUSTRATING.

          • Are you sure you signed out and back in from “Preferences”? I found if you just sign out from the general dialogue box it doesn’t help. Good Luck

  3. Hi Eric,

    what are you doing afterstep 5?
    Starting lr again, or is lr running during all this steps?

    Thanks in advance
    Hannes

    • Lightroom is closed during these steps. After step 5, Lightroom should open. If not, something else is wrong.

      I heard back from someone else that this didn’t fix their problem either. If you find the solution to your problem, please follow-up with us here so we can help out other Lightroom users.

  6. Eric-
    It worked GREAT! on my Mac Mavericks. I can’t tell you how much I appreciate it. I almost trashed my preferences etc. as some others have suggested. I think the problem others might be having is not signing out from “preferences” and just signing out from the “Home” or “apps” window to sign back in.

  7. Hello Eric,
    thanks a lot dir the Tip! The solution works fine with me (iMac late 2009)!

    Regards,
    Peter

  10. This worked for me. It was because I had conflicting Lightrooms for awhile. I installed the one provided by CC and it stopped working.

  13. Hi Eric! I don’t have Creative Cloud and am just using LR 6. For days now LR has been stuck when I open it up and the spinning rainbow wheel just keeps going and going. Any advice? I’ve tried re-starting several times..

    • Have you tried deleting the preferences file? If not, Google for instructions for your operating system and Lightroom 6 preferences. There are a number of things that could be going on, but that’s where I would start.