Photography Bay

Digital Camera News, Reviews and Tips

  • Reviews
  • Recommended Cameras & Gear
  • Learn Photography
  • Contact
  • About
  • Subscribe

Canon Issues Product Advisory for Rebel T6s and T6i Sensor Spots

May 10, 2015 By Eric Reagan

Canon Rebel T6s

Canon has issued a product advisory related to manufacturing defects on its new Rebel T6s and Rebel T6i models. If your model is one affected by the problem, Canon will repair it free of charge.

See the full product advisory below.

Thank you for using Canon products.

This notice is to proactively inform our customers of the phenomenon described below along with Canon’s support actions. We value the trust our customers have placed in us, and we are dedicated to continuously improving product quality as well as delivering industry-leading service and support. We offer our sincerest apologies to any customer who may be inconvenienced.

Phenomenon
In some units of the models listed below, the following phenomenon may occur due to irregularities on an optical layer located in front of the image sensor:

White spots may exist on the optical layer which may result in the appearance of dark circular patterns on the captured image under certain shooting conditions.

Affected Products
The phenomenon described above may occur in cameras whose first and second digits of the serial number are as set forth below.

Identification Procedure:
Serial Number: [XXnnnnnnnnnn]
EOS Rebel T6s: If “XX” is “01” or “02”, the phenomenon described above may occur.
EOS Rebel T6i: If “XX” is “01” or “02”, the phenomenon described above may occur.
“n” represents any digit.

NOTE: If the battery cover contains the marking illustrated below, the camera is NOT affected by the phenomenon described above even if the first and second digits of the serial number are of the numbers mentioned above.

T6i-mark

Support
Potentially affected cameras will be inspected and affected units will be repaired free of charge.
We are developing a solution and will inform you as soon as it is available.

Canon EOS Rebel T6s: tbd
Canon EOS Rebel T6i: tbd

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
If you have not already done so, please register your Canon EOS Rebel T6s or your Canon EOS Rebel T6i. By registering, we will be able to notify you via email about future announcements.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Contact Information for Inquiries
Canon Customer Support Center
Phone: 1-800-OK-CANON
1-800-652-2666
TDD: 1-866-251-3752
Email: carecenter@cits.canon.com
For additional support options: usa.canon.com/support

Filed Under: Canon Tagged With: Canon, product advisory, rebel, recall, sensor spots, T6i, T6s

 

Support Photography Bay


Recent Posts

  • Reader Photos Roundup: January 15, 2023
  • Panasonic Lumix S5 II and S5 IIX Cameras Announced with 6K Video and Improved AF
  • Reader Photos Roundup: January 8, 2023
  • Vello FreeWave Plus II Wireless Remote Shutter Release Review
  • Reader Photos Roundup: January 1, 2023

Pages

  • 2022 Black Friday Camera and Photo Deals
  • About
  • Camera and Photo Deals Newsletter
  • Canon 1D X
  • Canon 1Ds Mark IV
  • Canon 5D Mark III
  • Canon Rebel T4i
  • Contact
  • Disclosures
  • DSLRs
  • How to Subscribe
  • Learn Photography
  • NAB 2016 Live Blog
  • Nikon D4
  • Nikon D800
  • Photography Laws
  • Recommended Cameras & Accessories
  • Reviews
  • Sony Alpha A77

Copyright © 2023 | Photography Bay