Earlier this week, I tried to open Photoshop CS6 and received a message that I could continue with a free trial or put in my serial number. Even though I had been using Premiere Pro CS6 all day and they are both part of the same Creative Cloud subscription, Photoshop just wouldn’t open for me. After two hours of troubleshooting and a call to Adobe customer support, I was finally able to use Photoshop again.

As it turns out, this was a bug and an update is available to fix this problem for both Creative Cloud users and boxed-copy users with serial numbers. Details from Adobe on the update below. [Read more…]