It is no secret that some users experience DJI Phantom flyaways, which in many cases is no apparent fault of the operator. Many Photography Bay forum users have recounted similar circumstances where that resulted in a lost or crashed Phantom as a result of a flyaway.
Unfortunately, most users are completely frustrated with DJI’s response in dealing with their complaint and attempts for repair or replacement of the Phantom. It seems like many of DJI’s customers are stuck in a loop of support or simply told they can’t be helped.
To that end, Drone Lifestyle has posted an article documenting a Phantom crash and a step-by-step process of getting support from DJI – complete with DJI’s phone number and the correct options to select in the automate message system. In their case, the Phantom was repaired completely free of charge to the customer, which Drone Lifestyle attributes to thorough documentation as well.
If you fly DJI products, then the article is worth a read and probably worth putting in your bookmarks in case you ever need to have a DJI product repaired. Check it out here on Drone Lifestyle’s website.