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How to Document a DJI Phantom Malfunction and Crash for Warranty Claims

March 19, 2015 By Eric Reagan

DJI Phantom

It is no secret that some users experience DJI Phantom flyaways, which in many cases is no apparent fault of the operator. Many Photography Bay forum users have recounted similar circumstances where that resulted in a lost or crashed Phantom as a result of a flyaway. [Read more…]

Filed Under: Drones Tagged With: crash, DJI, drones, flyaway, Phantom, support

 

DJI Responds to Phantom Flyaway Concerns and Safeguards in Phantom 2

January 14, 2014 By Eric Reagan

DJI Phantom

In July 2013, I posted an article detailing the numerous flyaway reports for the Phantom quadcopter that many users had experienced. It proved to be a very popular topic and users are still reporting issues and addressing possible solutions in this forum thread.

When I asked DJI about the issue via email last year, I received what seemed to be a basic troubleshooting response. Later in 2013, DJI released the Phantom 2 Vision and Phantom 2 quadcopter with additional features; however, the documentation for the Phantom 2 did not allude to any flyaway concerns relating to the original Phantom.

I attended DJI’s press conference at CES 2014, which highlighted the Phantom 2. After the press conference, DJI opened the floor for questions, at which time I presented the question from Photography Bay forum member and reader concerns regarding the original Phantom flyaways and whether the Phantom 2 takes into account any of these concerns with new safeguard to prevent flyaways. [Read more…]

Filed Under: Video Production Tagged With: DJI, flyaway, Phantom, Phantom 2, quadcopter

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